Chiang Mai is one of Canada's fastest-growing Thai restaurant groups, operating multiple locations across the GTA and serving thousands of guests every week. We are passionate about authentic hospitality, exceptional food, and creating memorable experiences for every guest who walks through our doors.
We are currently looking for a Front of House Manager who leads from the floor, inspires their team, and takes ownership of the guest experience from start to finish.
The Front of House Manager is responsible for overseeing all dining room operations, ensuring exceptional guest experiences, coaching and developing team members, and maintaining the highest standards of service, hospitality, and operational excellence.
This is a hands-on leadership role. We are looking for someone who is highly visible on the floor, proactive, calm under pressure, and committed to creating an outstanding experience for both guests and employees.
Guest Experience & Hospitality
Lead the dining room and be consistently present on the floor during service.
Conduct regular table touches and build relationships with guests.
Resolve guest concerns professionally and proactively.
Ensure every guest receives warm, genuine, and personalized hospitality.
Monitor guest feedback and implement corrective actions when necessary.
Floor Operations
Manage reservations, waitlists, seating plans, and table turns efficiently.
Ensure proper pacing of service while maintaining guest satisfaction.
Coordinate communication between Front of House and Back of House teams.
Maintain awareness of all sections, guest flow, and operational priorities.
Support service execution during peak periods.
Team Leadership
Lead, coach, mentor, and develop Front of House team members.
Conduct pre-shift meetings and communicate daily objectives.
Hold team members accountable to company standards and expectations.
Foster a positive, respectful, and professional work environment.
Assist with recruitment, onboarding, training, and performance management.
Operational Excellence
Ensure compliance with company policies, procedures, and service standards.
Monitor labour efficiency and scheduling requirements.
Maintain cleanliness, organization, and presentation standards.
Manage POS compliance, cash handling procedures, discounts, voids, and operational controls.
Support inventory and operational initiatives when required.
Minimum 2 years of restaurant management experience.
Strong leadership and people management skills.
Excellent communication and conflict resolution abilities.
Ability to remain calm and professional in high-volume environments.
Strong organizational and multitasking skills.
Passion for hospitality and guest satisfaction.
Availability to work evenings, weekends, and holidays.
Being present on the floor, not managing from the office.
Anticipating problems before they become guest complaints.
Leading by example and supporting the team during busy periods.
Creating memorable guest experiences through genuine hospitality.
Driving accountability, professionalism, and continuous improvement.
Competitive compensation package
Growth opportunities within a rapidly expanding hospitality group
Leadership development and training
Employee dining discounts
Opportunity to be part of a passionate and ambitious team
If you are a hospitality leader who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences, we would love to hear from you.
Discounted or free food
On-site parking
Store discount
In person - Toronto, GTA
Please send your CV and portfolio/social media work (if applicable) to:
social@chiangmai.ca →
vincent@chiangmai.ca →