frequently asked questions

General

What are the operating hours for each location?

Mississauga: daily 4:00 p.m.–11:00 p.m.
York Mills: Monday–Thursday 10:00 a.m.–10:00 p.m.; Friday–Saturday 10:00 a.m.–11:00 p.m.; Sunday 10:00 a.m.–10:00 p.m.
Park Lawn and Liberty Village: daily 11:00 a.m.–11:00 p.m.
Danforth: Monday–Thursday 11:00 a.m.–10:00 p.m.; Friday–Saturday 11:00 a.m.–11:00 p.m.; Sunday 11:00 a.m.–10:00 p.m.
Junction: Monday–Thursday 12:00 p.m.–10:00 p.m.; Friday 11:00 a.m.–11:00 p.m.; Saturday–Sunday 10:00 a.m.–11:00 p.m.

Holiday hours may vary.

What are the brunch hours?

York Mills serves brunch daily from 10:00 a.m. to 2:30 p.m., with an extended brunch menu on weekends.
Junction serves brunch on Weekends, from 11 on Friday and from 10:00 a.m. to 2:30 p.m Saturday and Sunday.
Please confirm holiday hours with the location.

Is parking available at each location?

Parking is available at each location:
Mississauga: Free underground parking and valet service
Danforth: Green P parking
Junction: Green P parking, free until 1:00 PM on weekends
Park Lawn: Free underground parking; vehicle registration is required
Liberty Village: Green P parking
York Mills: Free plaza parking

Is street parking available?

Street parking availability and restrictions vary by location. Please check municipal signs carefully or use the navigation link on the selected location page.

Are the restaurants wheelchair accessible?

Yes, all our restaurants are wheelchair accessible. York Mills does not have an automatic door, but our staff will be happy to assist.

What time is the last food order?

Last call for food is normally 30 minutes before closing. It may be earlier because of cleaning, technical issues or private events.

Does each location offer the same promotions?

Yes, all our locations offer the same promotions unless otherwise specified.

Are children and families welcome?

Yes. Children and families are welcome. Please include highchair, stroller or seating needs in your reservation when possible.

Are service animals permitted?

Yes. Service animals are permitted as required by law with presentation of document. Please let the host team know if you need an accessible seating arrangement.

Is Chiang Mai halal?

Our meat is purchased from suppliers that provide hand-slaughtered halal products.

Which dishes are gluten-friendly?

Gluten-friendly options may include Traditional Pad Thai, Green Curry, Basil Fried Rice, Fresh Rolls, Tuna Ceviche, Chicken Larb, Pad See Ew, Mango Salad, Malay Curry, Mango Sticky Rice and more. Please tell your server about any allergy or intolerance because recipes and cross-contact risks must be verified.

Can you accommodate peanuts, shellfish or other major allergens?

We can review many allergy requests, including peanuts and shellfish. Please notify your server before ordering. A manager will verify the ingredients and preparation method, but we cannot guarantee that cross-contamination will not occur.

Who should I contact with feedback about my visit?

Contact the restaurant you visited by phone or select that location on the contact form at chiangmai.ca. Please include your visit date, approximate time, reservation or order name, phone number and details so the management team can follow up.

Reservations & visits

Do you accept walk-ins?

Yes. Walk-ins are welcome, subject to table availability. Reservations are strongly recommended during evenings, weekends and holidays.

Are reservations recommended?

Reservations are strongly recommended, especially during evenings, weekends, holidays and for larger groups. Walk-ins are still welcome when space is available.

How long can walk-in wait times be?

Wait times depend on the location and time of day. During peak periods, the wait may exceed one hour,especially at Mississauga. The host team will provide the best available estimate when you arrive.

What happens if I arrive late for my reservation?

Please call the restaurant as soon as possible. We provide a 15-minute grace period, but seating and the full reservation duration cannot be guaranteed after the scheduled time.

Can my table be released if I arrive more than 15 minutes late?

Yes. After the 15-minute grace period and no sign from you, the table may be released to guests on the waitlist. Please call ahead if you expect to be late.

What are the seating time limits?

The seating limit is 1.5 hours for parties of five or fewer and two hours for parties of six or more. For reservations, the limit begins at the original reservation time. Especially during busy days.

Are seating requests guaranteed?

No. We are happy to note preferred seating areas or table arrangements, but requests cannot be guaranteed and depend on availability and restaurant operations.

Why is a credit-card hold required for a reservation?

A temporary credit-card hold is required to secure your reservation and help reduce last-minute cancellations and no-shows. It is not a charge and will be released after your visit.

When is a cancellation fee charged?

A charge may apply to no-shows and cancellations made with less than 24 hours' notice. You can cancel by phone or through your online reservation.

When will a cancellation refund appear?

After a hold or refund is released, it can take approximately four to five business days to appear, depending on your financial institution.

Can I bring a stroller?

Yes. Strollers are welcome, but storage and aisle space are limited. Please add a note to the reservation or call ahead so the team can plan the safest seating arrangement.

Are highchairs available?

Highchairs may be available in limited quantities. Please add the request to your reservation or contact the location before your visit.

Do you have patios?

Seasonal patios are listed at Park Lawn, Liberty Village, Danforth and Junction. Covered Patios are listed at York Mills and soon at Mississauga.

Can I reserve a patio table?

You may request patio seating, but it cannot be guaranteed, it will be first come, first serve. Patio availability depends on the weather, season and restaurant operations.

Are pets allowed on the patio?

Pet rules vary by patio and property. Service animals are permitted as required by law. Please contact the location before bringing another animal to the patio.

Large parties & reservations

What is the maximum group size?

Standard large-party arrangements are available for groups of up to 30 guests. For a larger event, submit an event inquiry so the team can review the location and format required.

Is there a minimum spend for large parties?

Large-party bookings generally have a minimum spend of $40 per guest. Requirements may vary by location, date and event format, and will be confirmed during booking.

Can bills be separated?

Large parties may split the final bill into a maximum of four to five bills. Please confirm the arrangement with the restaurant before the event.

Is gratuity automatically added for large parties?

An 18% gratuity may be added for parties of five or more guests.

Can I bring a birthday cake?

Yes, with advance approval. Please call ahead so the restaurant can confirm that there is enough storage and service space for the cake.

Is there a cake-cutting fee?

Outside cakes are subject to a $3-per-person cake service fee.

Can I bring decorations?

Simple decorations may be permitted with advance approval. Please contact the restaurant before bringing anything, and do not use items that may damage surfaces or disrupt other guests.

Do you offer private or semi-private dining?

Private and semi-private dining options depend on the location, group size and date. Submit an event inquiry with your preferred location and number of guests.

Ordering & catering

Which delivery platforms do you use?

Guests can order pickup through Uber, chiangmai.ca or the Chiang Mai app, and the selected location page will show the available ordering options.

Can menu items be modified for takeout?

Many modifications can be requested, but they depend on the dish and kitchen capacity. Add the request when ordering and contact the restaurant for allergy-related modifications.

What should I do if an item is missing or incorrect?

Contact the restaurant that prepared the order as soon as possible. Keep your receipt or order number and provide the name, phone number, order details and a description of the missing or incorrect item.

Who should I contact about an online order?

Please contact the restaurant selected on your online order. The location phone numbers are listed on chiangmai.ca. Have your order number and phone number ready.

Do you offer catering?

Yes. Chiang Mai offers catering for birthdays, corporate functions, weddings and other gatherings.

How much notice is required for catering?

Please provide at least 24 hours' notice for standard catering orders. Larger or customized events should be booked two to four weeks in advance when possible.

Can catering orders accommodate allergies or dietary restrictions?

We can review allergy and dietary requests with advance notice. Please provide complete details before ordering. We will verify ingredients and take precautions, but cannot guarantee that cross-contamination will not occur.

Are catering orders and private-event bookings different?

Yes. Catering is prepared for service away from the restaurant, while a private-event booking reserves space and service inside a Chiang Mai location. The menus, minimums and planning process may differ.

Contact